Most injury clinics are general practices that added PI as a revenue line. Metropolitan AIC was restructured from the ground up as a dedicated personal injury operation — different team, different documentation standards, different accountability systems.
Not a tier. Not a premium add-on. Every attorney who refers a client to MAIC receives the same dedicated infrastructure — because anything less defeats the point.
One location. One complete medical record. No coordination between facilities, no gaps in documentation, no delays waiting for records from other providers.
These aren't aspirational targets. They're the commitments we hold our operations team accountable to — tracked, measured, and reported weekly.
| Commitment | Standard | Target |
|---|---|---|
| Initial Evaluation | From referral received | Same Day |
| Liaison Confirmation | After referral submitted | ≤ 2 Hours |
| Patient First Contact | After referral received | ≤ 2 Hours |
| Visit Summary | After first appointment | Same Day |
| Full Report Delivery | After test completion | ≤ 24 Hours |
| IME Rebuttal Letter | After IME received | ≤ 5 Bus. Days |
| Weekly Status Report | All active cases | Every Monday |
| Missed Appt Alert | After no-show flagged | ≤ 2 Hours |
No commitment. No pitch deck. Submit three referrals and let the documentation speed, quality, and client communication speak for itself. That's the only pitch we need.